1. Wordprocessing environment
1.1 Operating system
1.2 Hardware
1.3 Storage
1.4 Software
2. Wordprocessing facilities
2.1 Styles & formats
2.2 Enhancements
2.3 Referencing
2.4 Print facilities
2.5 Functions
2.6 Text entry
3. Graphics, database & mathematical facilities
3.1 Mathematics & equations
3.2 Graphics
3.3 Sorting & searching
3.4 Importing data files
4. Merging & Macros
4.1 Mail merge
4.2 Macros
5. Supervising, training & administration
5.1 Data Security
5.2 Work organisation
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